Privacy Policy

1. Introduction

In House Securities Ltd (“we”, “us”, “our”) is fully committed to protecting your privacy under UK GDPR. This policy explains how we collect, use, store, and share personal data when you visit our site or request locksmith services.

2. Data Controller

In House Securities Ltd (Company No. 05604890)
Registered office: 34 St. Helena Road, Bradford, West Yorkshire, BD6 1SZ
Phone: 07868 786966 · Email: via website or phone

3. Personal Data We Collect

• Enquiry details: name, phone, email, address, and service requirements (locks, keys, emergency call-outs) via form or phone

• Communications: recorded details from calls, messages, or visits

• Website analytics: IP address, device and browser info, pages visited—tracked using essential & performance cookies; no profiling or advertising cookies used

4. How We Use Your Data

We use your data to:

• Provide quotes, emergency call-outs, lock fitting/repair, key-cutting, UPVC servicing, and advice

• Communicate booking confirmations, service updates, and follow-ups

• Improve our services and website using anonymised analytics

• Fulfil legal, warranty, and record-keeping requirements

5. Legal Basis for Processing

• Contractual necessity: to deliver locksmith services you’ve requested

• Legitimate interests: to run, improve, and market our business

• Consent: when provided for follow-up communications

• Legal obligations: to maintain records under UK law

6. Data Sharing

We do not sell or rent personal data. We may share it with:

• Service providers (e.g., digital host, analytics tools) acting as processors

• Legal or regulatory authorities, if required

• Insurers, when services are linked to insurance (e.g. vandal damage)

7. Cookies & Tracking

• Essential cookies: required for form submissions and navigation

• Performance cookies: provide anonymous usage insights via analytics
  No third-party advertising, profiling, or tracking cookies are used

8. Data Retention

• Service and enquiry records: retained up to 7 years for audit & compliance

• Usage analytics: session logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you can:

• Access, correct, delete, or restrict your data

• Withdraw consent or object to processing

• Request data portability
  Submit requests via phone or email. You may also lodge complaints with the ICO.

10. Security

We use SSL encryption, secure hosting, and staff training to protect data. While systems are robust, no solution is entirely free from risk.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Updates to This Policy

We may update this policy; the “Effective Date” will reflect changes. Continued use of our site indicates acceptance.